Shipping Policy
Shipping Policy
Order Processing Time
All our jewelry is custom-made.
🛠 Production time is up to 5-7 days before your order is shipped.
This includes:
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Name customization
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Crafting and finishing
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Quality checking
Delivery Time
Once shipped, delivery times depend on your location and courier service. Most UK orders arrive within a few working days after dispatch.
Please note:
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Delivery delays caused by couriers are outside our control
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Incorrect or incomplete addresses may cause delays or failed delivery
Customers are responsible for providing accurate shipping details.
Shipping Confirmation
You will receive a confirmation message once your order has been shipped.
Returns & Refunds Policy
We offer a 14-day return and refund policy from the date you receive your order.
Eligible for Return
You may request a return or refund if:
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Your item arrives damaged
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You receive the wrong item
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There is a manufacturing defect
Not Eligible for Return
Because our products are personalized, we cannot accept returns if:
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You entered the wrong name or spelling
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You change your mind after production
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The item has been used or damaged after delivery
Please double-check all custom details before placing your order.
Return Conditions
To qualify for a return:
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Contact us within 14 days of delivery
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Item must be unused and in original condition
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Item must be returned in original packaging
Refund Process
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Once we receive and inspect the returned item, we will notify you
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Approved refunds will be processed to your original payment method
Shipping fees may be non-refundable unless the return is due to our mistake.
How to Request a Return
To start a return, contact us with:
📞 +44 7542119750
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Your order number
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Description of the issue
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Clear photos (if item is damaged or incorrect)